We fix the CRM, billing, and integration problems that quietly show up as your company grows — pricing and approval logic that stops working, support cases falling through the cracks, systems that fall out of sync, and audits that turn into scrambles. Built by senior architects, not a generalist agency.
MM Cloud Operations is an independent systems advisory led by senior certified architects — not a large agency where your project gets handed off to whoever's available.
We specialize in one thing: making sure the CRM system your team relies on every day still works the way it should as your company grows.
We connect your other systems to Salesforce without ever exposing your core data directly — so nothing breaks, and nothing's at risk.
Every project follows IT governance best practices from day one. When audit season comes, you're ready — not scrambling.
We prioritize the fixes that actually shorten your sales cycle, clear support case backlogs, and get your team out of manual data entry.
Specialized technical administration and systems engineering across revenue and customer service operations, built to handle high transactional volume.
We set up and maintain the day-to-day engine of your CRM environment — including Salesforce — covering system optimization, custom object schema design, and declarative administration.
We configure Email-to-Case, Omni-Channel routing, and case assignment rules in Salesforce Service Cloud, and set up Zendesk for teams that run support there, so requests reach the right team without manual triage.
We set up product catalogs, pricing logic, and Quote-to-Cash processes across the platforms you run revenue through — including Salesforce CPQ and Zuora.
Connecting web portals and banking frontends directly to CRM backends using Boomi, secure Webhooks, and REST APIs.
IT General Controls compliance and audit readiness, applied consistently across Salesforce, Zuora, and other CRM platforms.
Order form and contract generation and workflow automation with Conga and Ironclad, tied to your quoting and approval process.
A common scenario: a customer-facing banking platform needs to feed directly into Salesforce — without ever exposing its core database to outside systems. Here's the pattern we build:
The banking frontend fires a secure webhook the moment a new signup happens.
The payload passes through a validation layer before it ever touches Salesforce directly.
Flow automation picks up the validated record and routes it automatically — no manual entry required.
Targeted project execution or long-term system administration tailored for your enterprise growth rate.
Comprehensive review of your current Salesforce org, security controls, and technical debt.
Dedicated project execution for CPQ builds, Service Cloud setup, Webhook integrations, or data pipelines.
Ongoing senior architectural oversight, maintenance, and strategic revenue and service operations support.
Connect directly with our lead architects to review your custom requirements.
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